FAQ
Q1: Are you a direct factory or trading?
A: We are a direct factory has over 20 years of production experience.
We have an experienced and skilled labor force and quality control team; we can meet customer customization and delivery
requirements, and aim to provide our products with high quality, comprehensive customer service and competitive prices.
Q2: How is the product pricing and how to consult prices?
A: We price the products according to the customers' choice of materials, printing, other process flow, and so on. You can inquire by TM, Skype, or send e-mail to us.
Q3: What information should I let you know if I want to get a quotation?
A:
-size of the products (Length x Width x Height)
-material and surface handling (We could advise if you're not sure)
-printing colors (could quote 4C if you're not sure)
-quantity
-FOB price is our usual price term, if you need a CIF price, please let us know your port of destination.
-If it is possible, please also provide pictures or design sketches for checking. Samples will be best for clarifying. If not, we will recommend relevant products with details for reference.
Q4: When we create the artwork, what kind of format is available for printing?
-The popular ones: PDF, AI, PSD.
-Bleed size: 3-5 mm.
-Resolution: no less than 300 DPI.
Q5: How many days will the samples be finished? And how about the mass production?
A: Sample lead time: usually need 7 days. Mass production lead time usually needs 20 days. If you have an urgent order, we can deliver in about 10 days.
Q6: If the products have some quality problem, how will you deal with it?
A: Each step of production and finished products will be inspected by the QC department before shipping. If the quality problem of products caused by us, we will provide a replacement service.
Q7: Could you provide samples for the test?
A: Yes, we provide free samples for customers, but customers should bear the freight charges.
Q8: How to make payment?
A: T/T, L/C&Western Union, PayPal, trade assurance via Alibaba, we also accept most other convenient methods of payment.